Contact Us / Order Information
Our headquarters is located in San Diego, California:
LeGene Biosciences
11403 W. Bernardo Ct, Suite 100
San Diego, CA 92127 (USA)
1-888-445-4360
858-521-8208 (phone)
858-521-8218 (fax)
To check product availability and price, or to place an order, contact sales@legenebiosciences.com.
To check the status of a current order or delivery, contact customer.service@legenebiosciences.com.
To request technical information about current and new products or to inquire about technical services and seminars, contact technical.services@legenebiosciences.com.
To report issues with the website, contact webmaster@legenebiosciences.com.
Distributors
Canada
Cedarlane
4410 Paletta Court,
Burlington, Ontario, L7L 5R2, Canada
Tel : 1-(289)288-0001
Fax : 1-(289)288-0020
Email : general@cedarlanelabs.com
Website : www.cedarlanelabs.com
Korea, Republic of
KIMBIO
902-ho, 37, Dongtanjungsimsangga 2-gil,
Hwaseong-si, Gyeonggi-do, South Korea
Tel : 82-31-8058-7266
Fax : 82-31-629-5030
Email : service@kimbio.com
Taiwan
Cyrusbioscience
6F, No.2, Ln. 116, Wugong 3rd Rd, Wugu Dist.
New Taipei City 24889
Taiwan (R.O.C)
Tel : 886-2-22988180
Website : www.cyrusbioscience.com
Argentina
Genbiotech S.R.L.
Cnel. Manuel Rosetti 1370,
1427 Ciudad De Buenos Aires,
Buenos Aires, Argentina
Tel : +54 11 4556-1600
Fax : +54-11-45561600
Website : www. genbiotech.net
Italy
Twin Helix
Via Federico Borromeo, 4
20017 Rho (MI)
Tel : +39 0289450270
Fax : +39 0289450279
Email : info@twinhelix.eu
Belgium
Gentaur
BE0473327336
Voortstraat 49, 1910
Kampenhout, Belgium
Tel : 0032 16 58 90 45
Fax : 0032 16 50 90 45
Email : info@gentaur.com
Ordering
U.S customers may order via email, fax, or phone by calling our Customer Service line between 8:00AM - 5:00PM PST. International customers may place an order by email or by telephone.
When placing an order through email or fax, please provide the following information:
Name
Telephone number
Email address
Billing Address
Shipping Address
Catalog number, name of product, size, and quantity of each product desired
Credit card information
Credit Cards
We accept Visa, MasterCard, American Express and Discover. Please provide the account number, expiration date, and the name on the card/account.
Tax
Tax (use tax, sales tax, excise tax, duty) is calculated based on the zip code of the shipping address for your order. The sales tax charged will be calculated based on state-specific or country tax rules and laws.
Pricing
Prices are subject to change without notice. Please contact us and confirm current pricing at the time of your order. Your invoice will be sent to the billing address specified at the time of your order. Payment must be in U.S dollars. Terms are net 30 days. After 30 days, a carrying charge of 1% per month will be added to the unpaid balance.
Delivery
Perishable and temperature sensitive orders are shipped overnight express via UPS or FedEx and will be delivered next-day. Orders must be received by 4:00PM Monday through Thursday. To insure product integrity, orders are not normally shipped on Fridays; please contact us to make special arrangements or to have the order shipped the following Monday. We do not ship on the following U.S. holidays: Memorial Day; Independence Day (Fourth of July); Labor Day; Thanksgiving; Christmas; New Year's Day.
Inspection/Returns
Upon receipt of goods, you will inspect for any damages, shortages, defects, etc and report any claims to Customer Service. You will have 10 days to report any of claims. Any returns will require a return authorization number. Please contact Customer Service for this number prior to sending any returns. Not all items will be authorized for return, due to temperature and packaging requirements. All items authorized for return must arrive in re-sellable state for product credit. A restocking fee of 25% or $25 (whichever is greater) shall be charged on returns that are not the result of any fault or error of LeGene Biosciences. Shipping charges will not be credited. No returns will be accepted for credit after 20 days.