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Upon receipt of goods, you will inspect for any damages, shortages, defects, etc and report any claims to Customer Service. You will have 10 days to report any of claims. Any returns will require a return authorization number. Please contact Customer Service for this number prior to sending any returns. Not all items will be authorized for return, due to temperature and packaging requirements. All items authorized for return must arrive in re-sellable state for product credit. A restocking fee of 25% or $25 (whichever is greater) shall be charged on returns that are not the result of any fault or error of LeGene Biosciences. Shipping charges will not be credited. No returns will be accepted for credit after 20 days.